Managing client expectations is key to maintaining a strong working relationship between both parties, as well as building a dazzling reputation for your company. In this blog, we offer advice on how to manage expectations in the world of construction so you can keep your clients and your team happy!
Clear communication
Maintain open and transparent communication with clients from the beginning of the project. Discuss their needs, goals, and preferences, and ensure they understand the scope, timeline, and potential challenges.
Realistic project scope
Set realistic expectations about what can be achieved within the given budget and timeline. Be honest about any limitations or potential delays.
Detailed project plan
Provide a detailed project plan outlining the different phases, milestones, and anticipated timelines. This helps clients visualise the progress and understand the various stages of construction.
Regular updates
Keep clients in the loop in terms of the project's progress through regular updates, meetings, and reports. Address any concerns promptly and proactively.
Problem solving
Anticipate potential issues and discuss them with the client before they become major problems. Present solutions and alternatives, demonstrating your proactive approach to challenges.
Underpromise, overdeliver
Give yourself some wiggle room by underpromising to start with e.g. setting deadlines you know you will deliver on a lot earlier than promised. This approach can lead to increased client satisfaction and also offers you a safety net should you end up needing more time.
Follow-up
After project completion, follow up with clients to ensure they are happy with the end product and iron out any concerns promptly.
By following these guidelines, you can establish a reputation for professionalism and reliability while keeping your team motivated and your clients happy!
For further career advice, be sure to check out the rest of our blog. Give the Pillar team a call on 0203 856 4048 if you’re interested in finding a new role.
Comments